Sustainability
Our people
Our people are at the heart of our success – they build and deliver our products, provide outstanding service to our customers, and help us to achieve our purpose and deliver on our vision.
Material topics
– Talent attraction, engagement and retention
– Diversity, equity and inclusion
– Health, safety and wellbeing
The following section outlines our approach to addressing these material topics at CAR Group. For a detailed review of our performance in these areas over the past year, please refer to our most recent Sustainability Report and Databook.
Talent attraction, engagement and retention
CAR Group’s culture is more than a set of values. It’s the foundation of how we operate, collaborate and grow. It reflects who we are, how we show up for each other, and how we deliver on our purpose: to make buying and selling a great experience. As we have grown into a global Group connecting marketplaces across multiple countries, we have defined a clear and unifying cultural identity that supports high performance, innovation and a sense of belonging, wherever our people are based.
Our culture is defined by three core values, our Three C’s, that guide behaviours and decision-making across the Group:
Customer Obsessed – every decision starts with the customer, and whether it makes their experience better.
Curious – we question assumptions, seek out new ideas, and reward experimentation, including when it doesn’t work.
Connected – we show up, we’re fully present, and we collaborate and hold each other accountable.
These statements are embedded in leadership expectations, employee experiences, and strategic initiatives, ensuring that culture remains a living part of CAR Group’s identity as it grows globally.
Our approach to talent is designed to create the right conditions for our people to do their best work, wherever they are in the world. We invest in fair reward, meaningful employee experiences, leadership development and career growth, balancing global consistency with local flexibility so we can continue to attract, develop and retain high-performing teams across our markets.
Diversity, equity and inclusion
Diversity, equity, and inclusion (DEI) are core to our identity and operations. We recognise that a diverse workforce fuels innovation, improves decision-making, and strengthens our Group to better serve our customers. Because of this, we aim to create inclusive, equitable workplaces where everyone feels valued and empowered. Our global DEI strategy adapts to local contexts, understanding that diversity varies with community.
Our approach continues to be recognised externally as reflecting good practice in gender equality and inclusion.
Gender equality and pay equity
CAR Group is committed to achieving gender equality and addressing any gender imbalances that may exist across the Group.
As a technology business, a large proportion of our roles are digital in nature (e.g. technology, data, product, design) however females are notably underrepresented in science, technology, engineering, and mathematics (STEM) education and careers – not just in Australia but globally. We are therefore acutely aware of the gender challenges that our industry faces and how a lack of representation impacts our gender pay gap. We have been delivering initiatives that aim to address the drivers of gender pay gaps and increase the representation of females in our business for many years.
Our reward strategy is centred around the principles of fairness, consistency and pay for performance, regardless of gender or other personal characteristics. All CAR Group marketplaces assess and monitor their gender pay gap and have reward related strategies in place to reduce their pay gap, including the use of salary survey data to benchmark roles against market and unbiased work performance evaluation processes.
We expect like for like positions to be paid the same except in instances where there is an acceptable reason for a differential related to relative experience, job performance or tenure. We are committed to remedying pay gaps where an acceptable reason does not exist.
Health, safety and wellbeing
Health, safety and wellbeing are foundational to how we operate and support our people. We aim to create workplaces that are both physically and psychologically safe, where everyone can meaningfully contribute and thrive. We foster a culture of safety by setting clear expectations for appropriate conduct and respectful behaviour, and have robust procedures in place for managing reports of unacceptable behaviour, including sexual harassment, discrimination, and workplace violence.
Our Work Health and Safety (WHS) management system is designed to comply with Australian legislative requirements and best practice industry standards. It includes policies, procedures, and resources aimed at promoting health, safety, and wellbeing at work, identifying workplace risks and hazards, and implementing appropriate control measures. As expectations around psychological safety continue to evolve, we are strengthening how we identify and manage psychosocial risk alongside physical risk, embedding this into our existing health and safety frameworks across the Group.
Our marketplaces have an embedded health and safety strategy or policy in place that meet local legislative requirements and reporting obligations. They also have incident reporting procedures through which team members can report accidents, incidents, work-related illnesses, and near misses. Reported incidents are thoroughly investigated to determine their cause, mitigate the risk of recurrence, and meet reporting requirements. In markets where there is an obligation to notify a state or federal body of notifiable incidents, our businesses have procedures in place to ensure compliance. For areas of our business or roles within our Group identified as having a higher risk of WHS incidents, additional measures are implemented to manage and mitigate these risks.
We maintain an open and transparent culture where all employees are encouraged to raise WHS concerns and remove themselves from dangerous situations with the full support of their manager and the People and Culture team. Our See Something? Say Something! Policy protects team members who report a hazard or incident from victimisation and harassment.
Recognising the benefits of mentally healthy workplaces, we offer a free, confidential Employee Assistance Program (EAP) to all team members globally which offers counselling on a wide range of topics, conducted by qualified counsellors. Additionally, to support the mental wellbeing of our team, we provide access to mental wellbeing tools and resources, including meditation and wellness support, to help our team members look after their day-to-day mental health. Health, safety and wellbeing are more than compliance obligations at CAR Group, they are integral to how we lead, work, and care for one another.