Sustainability
Our approach
Reports and documents
The Sustainability section of the CAR Group website should be read in conjunction with our most recently published Annual Report, Sustainability Report and Sustainability Databook. Together, these documents comprise our annual sustainability reporting suite.
Please click below to access our most recent:
Highlights, external ratings and performance
Our sustainability strategy focuses on improving practices that align with our key ESG priorities. We have set clear goals to track progress, ensure accountability, and maintain momentum toward achieving these targets. As CAR Group grows, we continuously review and update our metrics and objectives to better measure the impact of our initiatives. We report our progress against these goals annually in our Sustainability Report and Sustainability Databook, both published each August alongside our full-year financial results.
ESG Rating: AAA
MSCI ESG Ratings measure a company’s management of financially relevant ESG risks and opportunities. MSCl uses a rules-based methodology to identify industry leaders according to their exposure to ESG risks and how well they manage those risks relative to peers. CAR Group currently holds an AAA rating (on a scale of AAA-CCC), indicating that MSCI views CAR Group as a leader relative to our peers in the Interactive Media & Services industry.
ESG Rating: Low Risk
Morningstar Sustainalytics ESG Risk Ratings provide a multi-dimensional assessment of a company’s exposure to industry-specific material ESG risks and its management of those risks. CAR Group is currently classified as low risk of experiencing material financial impacts from ESG factors due to our low exposure and strong management of material ESG issues.
AIRA Awards
CAR Group placed in the top 5 for Best ESG Engagement by an Australasian Company and top 10 for Best ESG and Sustainability Reporting by an Australasian Company at the 2025 Australian Investor Relations Association (AIRA) awards.
Our sustainability strategy
At CAR Group, sustainability is about creating long-term value by effectively managing risks and opportunities while addressing the interests and concerns of our key stakeholders. Our continued success as a leader depends on embedding sustainable business practices throughout our value chain.
Our sustainability approach is driven by our core values and principles. It is based on understanding the Environmental, Social, and Governance (ESG) topics that matter to and impact our stakeholders. We carefully balance these ESG issues with our business goals and operations.
Stakeholder engagement
We recognise that our stakeholder groups have diverse agendas and focus areas. To ensure our sustainability approach aligns with their priorities, we actively engage with them to understand what matters most. Our key stakeholders, their importance to us, and our engagement approach are as follows:
Materiality
Our approach to materiality benefits from our stakeholder engagement approach which seeks to understand their key interests and concerns. We complement our materiality assessment with leading ESG frameworks, standards and rating agencies including GRI, SASB, TCFD (recently retired), MSCI and Sustainalytics, as well as peer benchmarking. Our risk management practices consider ESG risks as part of our risk management framework.
CAR Group undertakes an assessment of material topics periodically (including as our organisation undergoes significant changes) to ensure our focus remains relevant to our key stakeholders and continues to drive value. Over time, our sustainability priorities are expected to change as our Group and operations expand, socioeconomic developments present the organisation with new scenarios, and our ESG management practices mature.
In FY24, we completed our second materiality assessment to reflect both the growth in our global operations and the changing ESG landscape. This ensures we are creating long‑term value at CAR Group by continuing to identify and respond to the sustainability issues, risks and opportunities that are most material to our stakeholders.
The outcomes of our materiality assessment are represented in the matrix displayed here. This matrix serves as a key component in shaping our sustainability strategy. Please note that not all topics displayed on the matrix become standalone material topics.
Material topics
Cybersecurity and data protection
As a leader in digital marketplaces, cybersecurity and data protection are of critical importance to us. We are continuously improving our cyber resilience to minimise risk and protect customer data. The information security management framework utilised across CAR Group is aligned with best practice global frameworks including ISO 27001, ISMS‑P, NIST, and PCI DSS.
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Our customers
Ethics and integrity
We are an honest business with a strong moral compass, and we build and maintain an ethical culture of integrity, transparency and accountability at all levels. We have robust global policies and risk management systems in place to ensure that we act in accordance with the highest ethical standards and conduct business in a way that is compliant with anti‑bribery and anti‑corruption laws.
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Our business practices
Innovation and growth
Innovation is core to our culture and CAR Group’s DNA – it is one of the greatest assets we have for the continued growth of our Group. We continuously invest time and capital into innovation to make buying and selling a great experience and be a clear leader in our industry. We embrace technologies such as AI and leverage them to our competitive advantage, but do so in a responsible way with appropriate governance measures in place.
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Our customers
Talent attraction, engagement and retention
As a leader in digital careers, we utilise our strong, purpose‑led employer brand to continue to attract talented individuals to join our team and be a big part of something big with us. We offer our people an inclusive world‑class culture and opportunity to learn and grow across our global marketplaces. We believe that workplace flexibility is paramount to retaining and attracting talent, and we support our people in meeting their work/life balance needs. Developing a deep understanding of our people and what motivates them to be their best is a key focus area for us.
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Our people
Customer experience
We are passionate about exceeding the needs of our customers, so we are always their partner of choice. We do this by developing an end‑to‑end buy, sell and own digital experience, which is informed by a range of feedback tools designed to analyse customer sentiment. We are committed to creating measurable return on investment for our customers, keeping trust and safety front of mind by keeping their data secure, respecting their privacy, and providing valuable add‑ons.
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Our customers
Diversity, equity and inclusion
We foster a culture of belonging where all our people feel valued, respected and have equal access to opportunities. To support this, we develop and deliver initiatives that support diversity, equity and inclusion in hiring, developing, promoting and retaining our people. Having a workforce that represents all forms of diversity ensures that we are reflective and considerate of our diverse customer base, including different geographies and cultures.
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Our people
Climate management
We view climate management as an important consideration in future proofing our business model and are committed to understanding, disclosing and managing our climate‑related risks and opportunities and environmental footprint. Climate scenario analysis increases our businesses resilience and means that we are well positioned to maintain and grow investment in CAR Group, adapt to the changing regulatory environment, and meet the expectations of our shareholders and the wider business community.
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Our impact
Supply chain engagement
We are committed to understanding, disclosing and managing sustainability in CAR Group’s supply chain, including environmental and social impacts.
This includes a focus on driving positive social impact through procurement and managing the potential risk of modern slavery and human rights abuses within our supply chain.
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Our impact
Governance and risk management
Being a global organisation, our governance framework is key to our success. Having robust policies, systems, leadership, and training in place are vital elements of our effective governance framework which manages strategic, operational, reputational and financial risks. We are committed to strong corporate governance and complying with both the letter and spirit of the law. We also acknowledge emerging risks through AI and data utilisation, and have a Data Governance Committee whose remit includes ensuring all use of AI and data within CAR Group is done within our established guidelines.
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Our business practices
Health, safety and wellbeing
We provide our people with a physically and psychologically safe workplace that supports all facets of their wellbeing and allows them to do their best work. We place importance on identifying, assessing and managing workplace hazards and risks effectively. We promote a culture of safety and provide our people with clear expectations about what appropriate conduct and respectful behaviour looks like, and we have robust procedures for managing reports of unacceptable behaviour such as sexual harassment, discrimination and violence in the workplace.
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Our people